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Return Policy

Returns must be requested within 30 days of purchase. To be eligible for a return, the item must be new, unused, and in its original packaging.

Once your return has been processed, we will issue a refund to your original payment method.

To request a return, please contact us at [email protected] with “Return” as the subject line. Please include your original order confirmation with your request.

Lost or Damaged Items

All items leave our facilities and partner facilities in new, unused condition and in their original packaging at the time they are picked up by the shipping carrier.

If your package or item arrives damaged, please file an insurance claim directly with the applicable carrier. Be sure to retain all original packaging materials until the claim has been completely resolved, as the carrier may require an inspection.


FedEx — Preferred Shipping Method

To file a FedEx claim:

  1. Visit the FedEx claims page using the link below.
  2. Upload photos of the damaged package and its contents.
  3. Provide a photo of the serial number, when applicable.
  4. Provide a copy of your receipt.
  5. Keep all original packaging, including the box and packing materials, until the claim is completely resolved. FedEx may request an inspection.
  6. Link: https://www.fedex.com/en-us/customer-support/claims.html


UPS

To file a UPS claim:

  1. Visit the UPS claims page using the link below.
  2. Take photos clearly showing the damaged item and how it was packaged inside the box.
  3. Take a close-up photo of the shipping label and tracking number. UPS tracking numbers generally begin with 1Z.
  4. Take a photo of the outside of the package showing the damage.
  5. Record the dimensions of the box, including height, length, and width.
  6. Keep all original packaging until the claim is completely resolved
  7. Link: https://www.ups.com/us/en/support/file-a-claim


Our Goal

100% customer satisfaction is our goal.

If, for any reason, you are unable to resolve an issue with a common carrier, please reach out to us. We will do our best to help and may offer discounted pricing on future purchases to help offset any loss you may have incurred.

We are committed to doing what we can to ensure you are satisfied with your purchase. Please include any documentation, claim information, and correspondence with the carrier when contacting us.